Check-in Time : 3 PM | Check-out Time : Noon

Early Arrivals & Late Departures:

Based on availability, we will make every attempt to accommodate early arrival and late departures. If you arrive early in the day and you prefer access to your room, we recommend reserving it for the prior night to guarantee immediate access.Any check out past 3 pm, a fee of Ghc 65.00 will be charged. Any departure past 6 pm will be charged full payment on room rate.

Similarly, for late departures, reserving your room for an additional night will guarantee access to your room past check-out time. If you choose not to reserve, we will be glad to store your bags and make our fitness facilities available for you to freshen up.

CREDIT CARDS

American Express, Visa, MasterCard, AMEX Travelers checks in U.S. currency are also accepted. Company checks are accepted and must be issued by a bank in Ghana. Guaranteed Reservations & Deposits: All reservations require a one-night deposit and must be guaranteed with a valid credit card.The credit card used to make the booking must be presented upon arrival. Minimum stay requirements may apply for certain weekends and peak periods.

Reservations for peak periods will be charged the full amount at the time of booking; you will be notified of this policy at the time of confirming your reservation.

CANCELLATION POLICY

Cancellation of your reservation must be received by 3 PM the day prior to your arrival to avoid forfeiture of the one-night deposit. The hotel reserves the right to change the cancellation policy, as required during certain peak and blackout periods.

You will be notified of any changes in our cancellation policy at the time of confirming your reservation.

NON -SMOKING

Charleston hotel is a non-smoking facility. Ghana law also prohibits indoor smoking in work areas. Tobacco products are not sold on property. Guests who smoke in their room or balcony will be charged a minimum $500 deodorizing fee.

CELL PHONES

In order to provide a tranquil experience, Charleston Hotel prohibits cell phone use in the Fitness area.

TEENS

Charleston Hotel is a family-friendly facility. A selection of wellness services for guests 14 to17 years of age is listed in the Guide to Services. The minimum age for use of facility and fitness facilities is 14.

VALET PARKING

No Valet parking. Self-parking is available. Maximum Occupancy:

  • One Bedroom – 3 guests (see terms below for 3rd guest)
  • Two Bedroom – 5 guests (see terms below for 4th and 5th guests)

The 3rd guest in a one bedroom and the 4th and 5th guests in a two bedroom, age 14 and older, will incur an additional charge of $25 per person (plus applicable taxes) per day. This charge covers the breakfast, electricity and water usage and fitness facilities access fee.

Rental of a rollaway bed, which must be requested at the time of booking, will incur a charge of $35 (plus applicable taxes) per day.

Pet Policy:

Charleston Hotel does not permit hotel guests to have pets; only accredited service animals are allowed.

Only two hotel units have been designated to allow for service animals. Requests for these will be honored in the order they are received. Guest must stay in one of the two approved rooms that are “service animal friendly.” Guest must provide, at check-in, current copy of vaccines.

EXCEPTIONS

Restrictions apply for residents regarding the weight of dog and the type of pet allowed in their units.Residents must abide by the restrictions as to where dogs are permitted. Dogs are not permitted in any public area (treatment areas, pools, restaurants). Dogs are permitted in hotel lobby area.

Tipping & Service Charge:

Charleston Hotel is not an all-inclusive hotel. Service charges are applicable in certain instances. Tipping is left to the discretion of our guests.